Soundstage Hi-Fi - FAQs

1. I’m new to hi-fi – where should I start?

If you’re upgrading from a Bluetooth or wireless speaker, start with an all-in-one system or a compact streaming amplifier with speakers. We can help you build a simple, great-sounding setup that fits your budget and space.

2. What’s the difference between an all-in-one player, an amplifier, and a streamer?

An all-in-one combines everything (streamer, amplifier, and DAC) into a single box – just add speakers.
An amplifier powers your speakers, while a streamer lets you play digital music from Spotify, Tidal, or your music library. Separates give you more flexibility and upgrade options. Read our blog post by Jason Kennedy on ‘How to optimise your Hi-Fi - a set-up tutorial’.

3. Do you offer complete systems for small rooms or apartments?

Yes! We offer carefully matched systems that sound amazing without taking over your space. These packages are perfect for city living and can be easily expanded in the future.

4. Can I hear the equipment before I buy?

Absolutely. Book a demo with Dean in our dedicated listening room and hear the difference for yourself. He can advise on combinations and set up comparisons so you can find the sound you love.

5. Do you offer advice on system matching?

Yes – it’s one of our specialities. We’ll make sure your speakers, amp, and source work beautifully together for the best sound and performance in your room.

6. Do you sell pre-owned or ex-demo equipment?

We often have a rotating selection of pre-owned and ex-demo gear, fully tested and guaranteed, at excellent prices. Check out our current pre-owned hi-fi here.

7. What brands do you stock?

We carry carefully chosen brands known for their performance and reliability – from Naim, Linn, and Rega to PMC, ATC, Bowers & Wilkins, and more. Click here for all the brands we supply.

8. Do you offer installation or setup support?

Yes. We can deliver, install, and set up your system, including cabling, speaker placement, and network configuration for streamers.

9. What are your shipping options and delivery times?

We ship across the UK with tracked delivery, and most items arrive within 1–3 working days. With FREE DELIVERY to Mainland UK.

10. What is your returns, exchange, and warranty policy?

Most products come with a manufacturer's warranty, and we offer a 14-day return period if you change your mind (terms apply).

11. Do you provide servicing or upgrades for existing hi-fi gear?

Yes. We offer servicing for many popular brands and can recommend upgrades to get even better performance from your system.

12. How can I keep up with new releases, events, and offers?

Sign up for our newsletter or follow us on Instagram for updates on new hi-fi, special promotions, music & events.